Expert CQC Registration Support
for Healthcare Professionals

The Care Quality Commission (CQC) regulates health and social care services in England. If you provide a regulated activity — such as diagnostic and screening procedures or treatment of disease — you must register with the CQC before you can legally operate. For audiologists and hearing care professionals, this typically covers paediatric diagnostic audiology, hearing aid fitting and wax micro suction. Registered nurses providing wax micro suction services are also required to register.

Failure to register is a criminal offence. We'll confirm whether registration applies to your specific practice during your initial consultation.

AudiologyCQC is built specifically for audiology professionals and registered nurses seeking CQC registration in England. Whether you're an independent audiologist setting up a private practice, a hearing aid dispenser expanding into regulated services, or a registered nurse opening a clinical service, our platform and consultancy are designed around your exact registration pathway and the CQC standards that apply to you.

The CQC application process typically takes 8 to 12 weeks from submission, though preparation can take longer depending on how complete your documentation is. Our structured programme guides you through every stage — from initial scope definition and premises assessment through to the completed application submission — so nothing is missed and nothing delays your application unnecessarily.

Our service includes access to the AudiologyCQC portal throughout your registration journey and beyond. During registration, we guide you through scope of practice, premises assessment, registered manager documentation, the Statement of Purpose, and all 36 CQC-required policies. We generate your application bundle as a branded, CQC-format DOCX and PDF export ready for submission. After registration, the same platform continues to support your ongoing compliance obligations — described in detail below.

The portal guides you through everything step by step, but the key items are: business registration details (legal entity type, company number), premises information (address, accessibility, room specifications, fire and COSHH risk assessments), registered manager details (qualifications, HCPC or NMC registration, DBS certificate, professional references, fit and proper person declaration), and your clinical policies and procedures. Our AI-powered document drop box lets you upload documents in any format and automatically categorises them — so you don't need to know in advance where everything goes.

The Statement of Purpose is a mandatory document that describes your service — what you do, who you serve, and how you operate. It is submitted as part of your CQC application and must be kept up to date after registration. Our platform helps us to create your CQC-format Statement of Purpose from the information you have already entered about your scope of practice, premises, registered manager, and service model. You can review and edit it before it is included in your application export.

CQC requires registered providers to have documented policies covering all five Key Lines of Enquiry: Safe, Effective, Caring, Responsive, and Well-Led. This translates to 36 specific policy requirements — covering areas such as safeguarding, infection control, consent, GDPR, complaints, duty of candour, and whistleblowing. Our portal tracks the status of all 36 policies, each policy is gap-analysed against your specific scope of practice.

Your completed application bundle is exported as a professionally branded Word document (DOCX) and PDF, formatted to CQC standards. It includes a cover page with your business logo, a table of contents, provider details, scope of practice, premises assessment, registered manager CV and declarations, your Statement of Purpose, a colour-coded policy status table, a full document index, and a signed declaration page. A ZIP bundle is also available containing all of the above plus your supporting documents.

No — and this is one of the most important things to understand about CQC registration. Registration is not a one-time event. The CQC expects registered providers to maintain continuous compliance with all fundamental standards and can inspect at any time, with little or no notice. Our platform is designed to keep you inspection-ready every day, not just at the point of application.

The portal continuously monitors the areas that CQC inspectors look at when they visit. This includes automatic tracking of:

• Staff mandatory training — all 10 CQC-required training categories (safeguarding, IPC, fire safety, BLS, GDPR, MCA, equality, health & safety, manual handling, and lone worker) are tracked per staff member with expiry dates. You receive warnings when training is approaching expiry or has lapsed.
• Equipment calibration and servicing — your equipment register tracks calibration due dates, service dates, and PAT test dates for all clinical equipment. Colour-coded alerts flag overdue items.
• Policy and SOP review dates — every policy and standard operating procedure has a review due date. The portal flags documents approaching their review date so they are never left out of date.
• Professional registrations — staff HCPC, NMC, and other professional registrations are tracked with expiry dates and renewal reminders.
• DBS certificates — all seven DBS certificate types are tracked, including Update Service enrolment status. The portal flags regulated staff who are missing or have expired DBS records.
• Service and maintenance contracts — service agreements for equipment, clinical waste collection, and other contractors are recorded and tracked.

The Governance & Quality module is a suite of seven integrated tools that mirror exactly what CQC inspectors look for under the Well-Led and Safe key lines of enquiry. It includes:

• Complaints & Incident log — a formal log with Notifiable Safety Incident (NSI) flagging and a Duty of Candour compliance checklist (Regulation 20). Records cannot be closed until all required steps are documented.
• Peer review records — individual logs per clinician with BAA and HCPC standards tracking, aligned to the requirement for at least biennial competency checks.
• CPD portfolio — per-staff continuing professional development logs with automatic HCPC threshold checking (35 hours per 2-year cycle, minimum 9 verifiable hours). PDF portfolio export per staff member.
• Equipment register — full asset register with calibration, servicing, and PAT testing tracked automatically. Overdue alerts displayed on the dashboard.
• Patient feedback log — structured records of feedback collection periods, response rates, themes, and actions taken. Required by Regulation 17.
• Risk register — a structured 5x5 risk matrix with pre- and post-control scoring, aligned to CQC's expectation of documented and mitigated risks. Eight standard audiology risks are pre-loaded as a starting point.
• SOP tracker — separate from policies, this tracks your standard operating procedures with version control, approval dates, review cycles, and staff training confirmation. Ten standard SOP templates are provided.

Every staff member in the portal has a training record. The 10 mandatory training categories required by CQC are pre-loaded as templates — you record completion dates and the portal calculates expiry dates automatically based on the recommended renewal cycle for each training type. A colour-coded dashboard shows your training status across all staff at a glance: up to date, expiring within 60 days, or overdue. A printable training report for all staff can be generated in one click — the format CQC inspectors typically request.

CQC inspectors check calibration records for clinical equipment. The portal's equipment register tracks last calibration date, calibration frequency, and service provider for every piece of equipment. It automatically calculates the next due date and displays amber warnings 60 days in advance and red warnings when calibration is overdue. The same tracking applies to equipment servicing contracts and PAT testing. At inspection, you can demonstrate a complete, up-to-date calibration history for all clinical equipment.

CQC Regulation 17 requires providers to have an active clinical audit programme. The portal includes a full clinical audit management tool with six audiology-specific audit templates — covering consent, hearing aid fitting outcomes, infection prevention, patient records, safeguarding, and accessible information. Each audit includes structured criteria scoring, findings, recommendations, an action plan, and re-audit scheduling. The portal automatically monitors whether you have completed at least one clinical audit in the last 12 months and updates your EFF-04 policy compliance status accordingly.

Yes. The platform is built on Supabase, which uses PostgreSQL with row-level security — meaning each user can only ever access their own data. All data is stored on UK/EU infrastructure. The platform supports two-factor authentication (TOTP) for additional account security. All API calls are authenticated and all edge functions validate JWTs server-side. We do not share your data with any third parties, and we do not run advertising of any kind.

Yes to both, in line with GDPR. You can request a full data export at any time — delivered as a ZIP file containing a human-readable HTML report and machine-readable JSON files covering all your personal and business data held in the platform. This satisfies your rights under GDPR Article 20 (data portability). You can also permanently delete your account and all associated data under GDPR Article 17 (right to erasure), with a three-step confirmation process to prevent accidental deletion.

Contact us using the form below or email us directly at info@audiologycqc.co.uk. We'll confirm whether CQC registration applies to your service, outline the programme, and set up your portal access. Your consultant will guide you through every stage from initial onboarding through to submission and beyond.